Taking different approaches, the ci...

Taking different approaches, the cities of Seattle and Chicago have one as well as the other initiated new programs to improve their permit and plan approval processe the two cited the same goals, namely, to improve the efficiency of their departments and establish the city as a member of a project's team.

Initiated according to the city of Seattle's Department of Construction and Land Use (DCLU) the Master Use Facilitator program appoints single in kind contact person per plot to answer questions from applicants and the public at each stage of the permit review.

"Our customers complained that they had no