The "quality improvement"...

The "quality improvement" drumbeat is reverberating across the nation and construction groups are picking up its rhyme
The Total Quality Management (TQM) approach that is being adopted from U.S. industry is an operational philosophy that focuses onward customer satisfaction, employee empowerment and continuous improvement. It is aimed at minimizing moot points such as lack of teamwork and communication, poorly defined work and inadequate plan leadership.
The Associated General Contractors of America (AGC) and the Associated Builders and Contractors (ABC) are each