Whether it's a big-box retail exit ...

Whether it's a big-box retail exit a middle school, an office high rise or a recent emergency room, the reason for constructing a modern facility is the same: the public Build it, management hopes, and they will come: employee customers, tenants, students

That initial impulse can be little more than a dim memory one time the building is occupied. splendor control may seem all that matters to management.

Regaining the aura of a of recent origin building may be impossible. still it isn't impossible to maintain management's interest in an existing building. The tonic is remembering why the building exists: for the bulk of mankind who use it.

The starting point is listening to occupants. Whether it's examines complaints or just off-hand make comments [i]or[/i] remarkss feedback from building occupants is essential information for facility executives.

In about organizations, focusing on occupants is easier said than done. Without enough staff, coin or time, the facility executive can begin to behold occupants and facility staff as hostile camps, ready, willing and able to blame the other for problems

Nevertheless, it's important to make time to listen and, when possible, answer to occupants. That may mean taking care of a longstanding employee complaint, explaining on what account a construction project is taking in the way that long or working with a business unit to make more effective use of its space.

Listening won't unfold a facility executive's woes with having too little circulating medium and too little time. In the short time listening may even make those moot points worse. But over the lengthy haul, taking care of occupants is the best way to continue management mindful of why the building exists.

Edward Sullivan

Editor-in-Chief

edward.sullivan@tradepress.com

Copyright Trade Pres Publishing Company Jul 2005

Provided by the agency of ProQuest Information and Learning Company. All rights Reserved